Talk to the Madrid support desk directly
No ticket numbers, no robotic "your call is important to us" loops. The seven-person support team answers the phone, replies to email and runs the live-chat widget in the corner of every page — Monday to Friday, 09:00 to 19:00 CET, every working day of the year.
Where to reach us
Registered office
Calle de Alcalá 265, 4ª planta
28027 Madrid, Spain · Metro Pueblo Nuevo (L5)
Email — general support
hello@lotteria-nazionale.it.com
Replies before the next business day. Marta Castaño leads the desk.
Email — privacy / data protection
Replies within 72 hours per GDPR Article 12. Handled by Penelope Wright, DPO.
Press, partnerships, policy
press@lotteria-nazionale.it.com
Routed straight to Eduardo Salinas, CEO. Spanish-language interviews welcome.
Support hours
- Monday09:00 – 19:00 CET
- Tuesday09:00 – 19:00 CET
- Wednesday09:00 – 19:00 CET
- Thursday09:00 – 19:00 CET
- Friday09:00 – 19:00 CET
- SaturdayEmail only — replies on Monday
- SundayClosed
Send us a written enquiry
For account queries, please log in first — the form below is for general questions and policy issues.
Visiting the office
If you happen to be in Madrid and want to drop by, we are on the fourth floor of Calle de Alcalá 265, a five-minute walk from Pueblo Nuevo on Metro Line 5. Coffee and a face-to-face conversation are always on offer — but please email Marta a day ahead so she can keep a meeting room free.
The closest mainline rail is Atocha (twenty minutes on Cercanías C-1, C-7). Iberia's main hub at Madrid–Barajas is twenty-five minutes by Metro Line 8.
Live chat is fastest — Carla picks up within 30 seconds on average
Hit the speech-bubble icon in the bottom-right corner of any page during support hours. If you message outside those hours, the queue is checked first thing the next working morning.